would book again

The room was spacious with a sofa bed, flat-screen TV, and refrigerator. Shower and bath were separate, and the room had an electric kettle and coffee machine. Free toiletries. The fitness center was a nice perk. Helpful staff provided a pushchair when we needed it, making our stay super convenient.

Family with kids will love it

The staff here are really exceptional. Ms. Kira went above and beyond to lend us a pushchair when our airline lost ours. And the room for our family? Super clean and comfy, with a sofa bed set up for the little one right when we got in.

It wasn’t exactly bargain, but you know what? It was still alright.

The air conditioning was poor during a hot night, but the room was spacious.

The staff warmly accommodated our last-minute reservation change, and the dog-friendly amenities were a pleasant surprise. The surrounding area felt unsafe at times, which was a drawback during our stay.

good location , but needs updates

The location offers easy access to the city center, which is perfect for exploring. I appreciated the staff's professionalism, which made check-in smooth and efficient.

The reception and bar were under renovation, which detracted from the overall experience.

Clean hotel, friendly staff, but the Wi-Fi was unreliable during peak hours.

The hotel is ideally located just a few meters from the casino and Carolus Thermen spa, making it a perfect base for our family getaway. We appreciated the clean room that allowed us to relax after a day of exploring. Plus, they warmly welcomed our small dog!

My kids wished there were more kid-friendly activities available during our stay.

The hotel's decor was simply delightful, with a modern and airy feel that made getting around a breeze. I appreciated the spacious lobby and thoughtfully designed areas, perfect for seniors like me to wander comfortably and safely.

Improve food variety at breakfast buffet.

A top selection for a short weekend trip in Aachen with definitely value for money. The shower in my room was excellent and refreshing. Make sure to check the parking situation upon arrival.

The experience was enhanced by the exceptionally clean and modern room equipped with a comfortable bed and a separate toilet. The hotel’s location near the city center was ideal for exploring, and parking was convenient. However, the breakfast buffet felt overpriced compared to local options, and while most staff were friendly, some interactions could have been warmer. Additionally, noise levels from outside were noticeable at times.

The lobby's spacious design was inviting, with modern decor and comfortable seating, making it perfect for seniors to relax and navigate easily during my visit. The staff were very attentive, ensuring my needs were met.

The breakfast options could be more varied.

The underground parking was very convenient for our trip.

The shower drain was clogged, causing water to pool during use.

At Novotel Aachen, my stay exceeded expectations! The spacious room featured essential comforts like air conditioning and a fridge. Helpful staff elevated my experience, even amidst minor concerns about neighborhood safety. Easy access to local art and culture made this hotel a delightful choice.

great location near attractions with lovely breakfast options!

Great location and friendly service.

i had a great time at novotel! the room was spacious with ac, a fridge, and a big tv. it was also on a main street and just a short walk to the center. the staff was super friendly and helpful, which made our stay even better. the steam bath in the fitness area offered a great view of the city.

would recommend.